Service Management

Keep track of maintenance agreements and warranty periods of products that come to service and keep records.

You can define the transactions and services you provide service for and specify a fixed transaction fee,

You can define the brands and products you provide service for and add them to your accounts and specify which products you can receive service from,

You can define service receipt statuses and ensure that automatic e-mails / SMS are sent to accounts in case of status changes,

You can define service packages and specify the operations to be performed and the spare parts to be used when the defined packages are used,

You can define service vehicles and determine vehicle managers,

You can report the workload of personnel who take care of the vehicle by selecting vehicles in service receipts, and carry out the work plan according to personnel and vehicle workload,

You can create service groups and select groups in service receipts, and benefit from these groups in reporting,

You can specify external service transactions, (if the service is provided in a business other than your business) You can print an entry and delivery report,

You can benefit from maintenance date warnings by issuing a service maintenance contract.

WOLVOX Service Management module is a service management system that includes serial number and warranty tracking processes developed for all businesses that provide service and maintenance services. You will also be able to measure the performance of your personnel with Service Management, which also appeals to businesses that work with appointments or agreements.

Ability to create packages for spare parts that can only be sold as a set.

Ability to record appointments.

Ability to assign special personnel to operations and assign personnel workload.

Creating periodic maintenance schedules by making maintenance agreements.

Ability to add contract outputs as files from the file field.

Automatic transfer of service product information to the current card when the product is purchased.

Ability to transfer service receipt to offer, invoice or delivery note forms.

Warranty period control from serial number.

Ability to add spare parts used during operations to service receipts.

External service operations for external service operations

Ability to send automatic e-mails or SMS to customers when the status of the receipt changes.

Ability to query service statuses on AKINSOFT e-commerce and your own website via the WMobil program.

Ability to assign special vehicles to operations and report the workload of the relevant vehicles.

Ability to assign maximum daily workload to service personnel.